Online classes are only eligible for a refund if the class has not been started yet. Once an online class is started, it is not eligible for a refund. Or once a certificate has been issued, it is not eligible for a refund.
If purchasing a class or certificate because of a court order, it is your own responsibility to be sure that the items being purchase will meet the requirements of your court order. Refunds will not be issued because a certificate did not end up meeting your court ordered requirements.
If you are having technical difficulties with taking the class, please contact us first to help resolve the problem. If we are unable to assist in fixing the issue in a timely manner, you may be eligible for a refund upon request.
Please contact us with any questions or clarification needed with our refund policy.